Supermarkets and shops
I’ve had a trip / slip / fall accident in a supermarket / shop – can I make a claim for compensation?
Accidents in supermarkets and shops can easily happen and they can happen in a variety of ways. If you have had a trip, slip or fall accident in a supermarket or shop, you may be able to claim compensation for your injuries. Leech & Co Solicitors can help you with your claim. Call us on 0161 749 9000 or click here for a call back [need call back button] to tell us what happened. Our initial advice is always free.
How do I make a claim for a trip, slip or fall accident in a supermarket / shop?
The owner of the supermarket or shop owes you, as the customer, a duty to keep you safe while you are on the premises. It is important to remember that this duty extends to all of the premises of the supermarket or shop i.e. the car park, the changing rooms, toilets etc.
(This section deals with accidents that happen in supermarkets or shops when you are a customer, but the information can also apply if you work in a supermarket or shop. However, for further specific information about workplace accidents, including trips, slips and falls, see our Workplace Accidents section)
An accident in a supermarket or shop can happen in a variety ways, but the most common types are as follows:
- Tripping on an item left in the aisle or in a public area e.g. a box, cleaning products, staff equipment etc
- slipping on a wet floor caused by a spillage of a substance or near a supermarket entrance e.g. rain or snow being blown in or trodden in by other customers
- falling items e.g. a tin or box from a high shelf, an advertising sign, a piece of the ceiling or shelving etc
- defective or mishandled trolleys e.g. lines of trolleys being moved by staff, a defective wheel or handle etc
- a trip or slip or fall in the car park caused by a defect in the pavement or general surface e.g. a raised paving slab, a pot-hole etc
If your accident doesn’t fit the above descriptions, this does not mean you cannot make a claim for compensation. Call us on 0161 749 9000 or click here to request call back [need call back button] to speak with one of our specialist personal injury lawyers. We will listen to your account of the accident and it is likely we will be able to make an initial assessment of your case during the telephone call. Remember, our initial advice is free.
I’ve had an accident in a supermarket / shop, what do I need to prove to make a claim for compensation?
If you’ve had an accident in a supermarket or shop and you have suffered injuries, you may be able to make a claim for compensation. However, there is no automatic right to claim compensation.
In order to claim compensation, you must prove three things:
- The owner of the supermarket or shop owed you a duty of care to keep you safe while on the premises;
- The owner has breached (or broken) that duty of care;
- You have suffered injuries and losses as a result of the breach of duty.
Firstly, you must prove that the supermarket or shop owner owed you a duty of care to keep you safe while on the premises. If you were the customer of the supermarket or shop (and you were on the premises for legitimate reasons) this should be straightforward to prove.
Secondly, you must then prove that the owner of the supermarket or shop has breached that duty to keep you safe. Proving this may be a little more difficult. The owner is under a duty to keep you safe by all reasonable means and methods. This means that, even if you have an accident, it is not necessarily the case that the supermarket or shop will be at fault.
For example, there has been a spillage of a substance on a supermarket floor and a customer has come along and slipped on it. The owner is under a duty to that customer to take all reasonable steps to keep them safe firstly by taking all reasonable steps to prevent that spillage and secondly, if the spillage still happens, by taking all reasonable steps to make the area safe as quickly as possible.
The owner may be able to prove that the spillage was due to an accident that was not their fault i.e. it was dropped by a customer or knocked from a shelf. The owner then has a duty to make the spillage safe as quickly as is reasonably possible. If the supermarket has systems and procedures in place that ensures that the spillage is identified, the area made safe and the spillage cleared within a reasonable period, then the owner may be able to prove that the person’s accident that occurred as a result of the spillage was not their fault i.e. they had taken all reasonable steps to avoid the accident.
However, if the spillage can be proven to be the fault of the supermarket and/or the spillage was left unidentified and unattended for an unreasonable period of time, then the owner is unlikely to be able to prove they had taken all reasonable steps to avoid the accident. In these circumstances, the customer that has slipped is likely to be able to make a claim for compensation.
(The same principle applies to all types of accidents in supermarkets and shops i.e. if the supermarket or shop can show that they have taken all reasonable steps to prevent an accident happening and then have taken all reasonable steps to make the accident hazard safe, then it may be difficult to prove the supermarket or shop was at fault.)
Thirdly, if you have been able to prove that the supermarket / shop owner owed you a duty of care and this duty has been breached, you will need to prove that this breach of duty has caused your injuries and losses. This will be done by obtaining medical and other evidence in support of the claim. Your personal injury solicitor will obtain this evidence for you. (Read more about the medical evidence you need to support your claim here: https://leech.co.uk/medical-report-claim/)
All accidents are different and each accident will have to be assessed on the basis of the evidence i.e. the information and documents that confirm the details of what happened. Therefore, in order to find out if you can make a claim for compensation, call one of our specialist personal injury lawyers to discuss your accident. We will listen to your account of what happened and provide you with an assessment of whether you can make a claim and what you will need to prove in your particular case. Remember, our initial advice is free. Call us on 0161 749 9000 or click here to request a call back. [need call back button]
What should I do if I have an accident in a supermarket or shop?
If you have an accident in supermarket or shop, there are a few things you should do as quickly as possible. These are to ensure you and other customers are safe, but also to help support your claim for compensation.
Read our article – https://leech.co.uk/what-to-do-trip-slip-accident/ – for full details of what to do and what not to do after a trip, slip or fall accident in a supermarket or shop, but, basically, what you need to do is:
- Report the accident to staff
- Make sure the area is made safe for other customers
- Request first aid assistance or an ambulance
- Take photographs of the scene and the cause of the accident or ask for CCTV footage
- Obtain details of any witnesses including staff members
- When you get home, write down a detailed account of the accident including what happened and what was said afterwards
- Go to your GP or Urgent Care / Walk-In Centre as soon as possible after the accident.
Also, what you should not do is:
- Leave without reporting the accident or asking for assistance
- Be embarrassed to report the accident
- Admit liability or discuss what caused the accident with staff members or people at the scene (your Solicitor will investigate the cause of the accident and your admission at the scene may harm the chances of a successful claim)
How do I start to make a claim for compensation for my supermarket / shop accident?
The way to start your claim for compensation following a trip, slip or fall in a supermarket or shop is to discuss the accident with a specialist personal injury lawyer who has experience of dealing with this type of claim.
At Leech & Co, we are specialist personal injury lawyers and we have dealt with claims resulting from all types of accidents in all of the major supermarkets as well as all types of shops. We are happy to discuss your accident with you and advise you as to whether you can make a claim and the prospects of success of the claim.
Leech & Co have a long and successful track record of securing for injured people the compensation they are entitled to following trip, slip and fall accidents. We guide our clients through the process, advise them in straightforward, jargon-free language and protect their legal interest at all times. We are proud of our work and we care for our clients.
Call us on 0161 749 9000 or click here to request a call back [need call back button]. We are friendly and approachable and we will always give you time to tell us all about what has happened. Remember, our initial advice is free.
If you would quickly like to find out if you may be able to make a claim, go to our Claim Checker. [need link]
If you would quickly like to find out what your claim for compensation may be worth, go to our Claim Calculator. [need link]
Would you like to find out more about making a claim for compensation following an accident? How about “https://leech.co.uk/do-i-have-to-instruct-a-solicitor-to-deal-with-my-claim/”